Return and refund policy

Effective Date: July 30, 2026

At wwgsuuui.shop, we want you to feel confident every time you shop with us. If a purchase does not meet your expectations, our return process is designed to be straightforward and transparent.

Who Can Request a Return

Most products may be returned within 30 days after the delivery date.

To qualify, the returned product should:

• Remain unused and in its original condition.
• Include all packaging materials, labels, and accessories.
• Be supported by a valid order confirmation or purchase receipt.

Items that have been damaged through improper use, normal wear, or unauthorized modifications may not be accepted.

Starting the Return Process

Please contact our customer service team before returning any merchandise.

Email: info@wwgsuuui.shop

When contacting us, please include:

• Order number
• Product name
• Brief explanation of the issue
• Photos if the item is damaged, defective, or incorrect

After reviewing your request, we will provide return authorization and the appropriate return instructions.

Return Assessment

Each returned package is carefully inspected upon arrival. If the returned product satisfies our policy requirements, your refund request will proceed for processing.

If additional information is required, we will contact you directly.

Refund Completion

Approved refunds are generally completed within 5–10 business days after inspection.

Refunds will always be credited to the original payment method used during checkout.

Exchanges

If the product received is defective or incorrect, we may offer a replacement instead of a refund whenever appropriate and inventory is available.